Shipping policy

Shipping Policy

At MCT Care Shop, we strive to provide fast and reliable shipping services to ensure that our customers receive their orders as quickly and safely as possible. Please review the details of our shipping policy below.

1. Shipping Locations

Based in our warehouse located in Hong Kong and Shanghai, We usually offer worldwide shipping with a few exceptions: Barbados, Bosnia & Herzegovina, Cayman Islands, Colombia, Costa Rica, El Salvador, Hong Kong SAR, Jamaica, Jersey, Kosovo, Martinique, Montenegro, Nigeria, Peru, South Africa, Taiwan, and U.S. Outlying Islands.

If your location is not listed, please contact our customer service team to inquire about shipping options.

2. Shipping Methods & Delivery Times

We offer the following shipping methods:

  • Standard Shipping: Delivery within 7-15 business days (varies by destination).
  • Express Shipping: Delivery within 4-7 business days (varies by destination).
  • Other Shipping Options: [Air freight Delivery within 10-15 business days, sea freight Delivery within 30-45 days, etc.]

Note: Delivery times may vary based on the shipping destination and customs clearance processes.

3. Shipping Fees

Shipping costs are calculated based on the following factors:

  • Weight of the package
  • Destination country/region
  • Shipping method selected

Free Shipping Policy:
We offer free standard shipping on orders over 10 bottles NMN, to Hongkong,USA,UK,Singapore,Japan,Malaysia,Korea,Macau,Mainland in China.

Example:

  • Shipping to the US: $10 (Standard), $25 (Express)
  • Shipping to Europe: $15 (Standard), $30 (Express)

4. Customs Duties and Taxes

  • Import Duties: Prices on our website has included customs duties and import taxes. We usually choose DDP(Duty delivery paid) terms to minimize ethical issues faced by customers when receiving products as much as possible.
  • Customs Clearance: We will help to clear the customs clearance.
  • For more information on customs duties and taxes, please check with your local customs office.

5. Order Processing Time

Orders are typically processed within 1 business days after payment confirmation. Once your order has shipped, you will receive a tracking number and tracking sheet via email to monitor your shipment.

6. Tracking Your Order

You will receive an email notification with your tracking number once your order is dispatched. You can track your order on the respective carrier's website using the tracking number provided.

7. Shipping Insurance

  • For high-value orders, we offer shipping insurance. If you wish to insure your order, please select the shipping insurance option at checkout.
  • If you opt out of shipping insurance, we are not responsible for any loss or damage to the goods during transit.

8. Delivery Issues

  • Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to resolve the issue, though we cannot be held responsible for lost items once they are delivered.
  • Damaged Goods: If your package arrives damaged, please take a photo of the damage and contact our customer service team within 7 days of receipt. We will assist you in filing a claim and arranging for a replacement or refund.

9. Returns and Exchanges

For more information on our return and exchange policy, please refer to our [Return Policy] page.

10. Changes to Shipping Policy

We reserve the right to update this shipping policy from time to time. Any changes will be reflected on this page, and the revised policy will take effect as of the updated date. Please review this policy periodically for updates.

If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at casey@mctlens.com or call +86 13212700718

Your Company Name
[www.mctdoctor.com]
[Email: casey@mctlens.com]