Refund & Return Policy
At mctdoctor.com, we stand behind our product. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 60 days of receipt. Please see our guidelines below for details.
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What Items Are Returnable?
Please always contact us before returning the items.
To receive a refund or exchange your contact lenses or other products, they must be:
1. Unopened, unused, and in original condition.
2. Returned within 60 days of dispatch.
Unfortunately, we cannot accept returns of solutions, sprays, and eye drops, even if they remain in the original unopened packaging.
Return steps:
1. Please contact kayla@mctdoctor.com, and provide the following info:
. Order number
. Reason for return
2. Our customer service team will respond to your request within 48 hours and provide you with our return address.
3. Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
4. Please include a note with your order number inside the return box so we can link it to your account.
Important: The return process may cause transportation risks and customs clearance problems. Once problems occur, we cannot handle the return process normally. Please consider carefully before refunding/exchanging.
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How About Return Shipping Costs?
1. For the refund and replacement of quality damage, or caused comfortable, the return shipping fee shall be undertaken by us.
2. For the refund and replacement of no quality damage, like no need or not like, etc... the return shipping fee shall be undertaken by the customer, kindly understand lens is customized product, so we suggest you consider it well before placing an order.
3. The specific return fee needs the customer to contact the local post office to calculate. We recommend you use the cheapest registered airmail method that is available.
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How Long Will It Take To Receive My Refund?
1.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.If you are approved, then your refund will be processed, and a refund will be return to your original method of payment within 5 days.
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Warm Tips:
If you haven't received a refund yet, first check your PayPal account again.
Then contact your credit card company, it may take some time before your refund is oficially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at kayla@mctdoctor.com