Shipping & Delivery

We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.

 

WHAT'S MY PROCESSING TIME FOR MY ORDER?

• Orders for standard items will be processed within a 3-5 business day time frame.
• Custom lens orders have a processing time of approximately 2 weeks.
• Please be advised that weekends and public holidays are excluded from processing times.
  
  

HOW LONG DOES SHIPPING TAKE?

For your reference, after we ship it out, normally, it takes 10-21 days to arrive(depending on your location how far from us)

 

HOW DO WE DELIVER YOUR PURCHASE?

We partner with global shipping giants like FedEx, DHL, and UPS to ensure your order arrives promptly.

 

WHERE DO WE SHIP FROM AND CAN SHIP TO WHAT COUNTRIES?

Based in our warehouse located in Hong Kong and Shanghai, We usually offer worldwide shipping with a few exceptions: Barbados, Bosnia & Herzegovina, Cayman Islands, Colombia, Costa Rica, El Salvador, Hong Kong SAR, Jamaica, Jersey, Kosovo, Martinique, Montenegro, Nigeria, Peru, South Africa, Taiwan, and U.S. Outlying Islands.

 

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

 

HOW MUCH DOES THE SHIPPING COST?

We offer a variety of shipping options to suit your needs and budget. Shipping costs will be clearly displayed during the checkout process. For expedited delivery, please contact our customer support team（casey@mctlens.com） for a quote.

 

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven't received tracking info within 5 days, please contact us at(casey@mctlens.com).

 

MY TRACKING SAYS“NO INFORMATION AVAILABLE AT THE MOMENT"

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.